NO

CLIENTS CHARACTER

ACHIEVEMENTS UNTIL NOVEMBER 2018

(%)

1.

To ensure the waiting time till registration does not exceed 15 minutes after waiting number is taken.

Aim: 95%

81.9

2.

To ensure the customers be consulted/treated at least 30 minutes after the completion of registration process.

Aim: 85%

82.2

3.

To ensure the dental treatment is complete within 40 minutes.

Aim: 90%

96.3

4.

To ensure the customers receive their medications not exceeding 20 minutes after the order is issued in the 
e-Klinik system.

Aim: 95%

99.4

5.

To ensure all laboratory tests performed at PKU can be prepared and reported on the same day.

Aim: 100%

100.0

6.

To ensure the production of radiological imaging (x-ray film) does not exceed 20 minutes for each application.

Aim: 95%

98.1

7.

To ensure the waiting time for services at the Treatment Room is not more than 20 minutes after doctor's order.

Aim: 95%

96.7

8.

To ensure that appointment for the physioteraphy session executed within 3 working days after being instructed by Medical Officer.

Aim: 95%

93.6

9.

To ensure that the time taken for ambulance to reach cases within the campus location does not exceed 15 minutes after receiving the call.

Aim: 100%

100.0

10.

To ensure the payment received at the Billing Counter is in line with the receipt issued to the customer.

Aim: 100%

100.0