OUR CLIENTS CHARTERS/SPECIFIC QUALITY OBJECTIVES

• To ensure the waiting time till registration does not exceed 15 minutes after waiting number is taken.
• Aim: 95%
• Achievement until May 2019: 95.0%

• To ensure the customers be consulted/treated at least 30 minutes after the completion of registration process.
• Aim: 85%
• Achievement until May 2019: 88.2%

• To ensure the dental treatment is complete within 40 minutes.
• Aim: 90%
• Achievement until May 2019: 95.1%

• To ensure the customers receive their medications not exceeding 20 minutes after the order is issued in the e-Klinik system.
• Aim: 95%
• Achievement until May 2019: 99.5%

• To ensure all laboratory tests performed at PKU can be prepared and reported on the same day.
• Aim: 100%
• Achievement until May 2019: 100%

• To ensure the production of radiological imaging (x-ray film) does not exceed 20 minutes for each application.
• Aim: 95%
• Achievement until May 2019: 99.4%

• To ensure the waiting time for services at the Treatment Room is not more than 20 minutes after doctor's order.
• Aim: 95%
• Achievement until May 2019: 96.5%

• To ensure that appointment for the physioteraphy session executed within 5 working days after being instructed by Medical Officer.
• Aim: 95%
• Achievement until May 2019: 97.1%

• To ensure that the time taken for ambulance to reach cases within the campus location does not exceed 15 minutes after receiving the call.
• Aim: 100%
• Achievement until May 2019: 100%

• To ensure the payment received at the Billing Counter is in line with the receipt issued to the customer.
• Aim: 100%
• Achievement until May 2019: 100%

Updated:: 26/07/2019 [izzatussofia]