NO |
CLIENTS CHARACTER |
ACHIEVEMENTS UNTIL SEPTEMBER 2018 (%) |
1. |
To ensure the waiting time till registration does not exceed 15 minutes after waiting number is taken. Aim: 95% |
62.6 |
2. |
To ensure the customers be consulted/treated at least 30 minutes after the completion of registration process. Aim: 85% |
82.7 |
3. |
To ensure the dental treatment is complete within 40 minutes. Aim: 90% |
96.6 |
4. |
To ensure the customers receive their medications not exceeding 20 minutes after the order is issued in the Aim: 95% |
98.9 |
5. |
To ensure all laboratory tests performed at PKU can be prepared and reported on the same day. Aim: 100% |
100.0 |
6. |
To ensure the production of radiological imaging (x-ray film) does not exceed 20 minutes for each application. Aim: 95% |
65.5 |
7. |
To ensure the waiting time for services at the Treatment Room is not more than 20 minutes after doctor's order. Aim: 95% |
97.9 |
8. |
To ensure that appointment for the physioteraphy session executed within 3 working days after being instructed by Medical Officer. Aim: 95% |
97.0 |
9. |
To ensure that the time taken for ambulance to reach cases within the campus location does not exceed 15 minutes after receiving the call. Aim: 100% |
100.0 |
10. |
To ensure the payment received at the Billing Counter is in line with the receipt issued to the customer. Aim: 100% |
100.0 |
Updated:: 15/10/2018 [izzatussofia]
Universiti Putra Malaysia
43400 Serdang
Selangor Darul Ehsan.