OUR SPECIFIC QUALITY OBJECTIVES
- To ensure the waiting time till registration does not exceed 15 minutes after waiting number is taken.
- Aim: 95%
- Achievement until July 2018: 94.4%
- To ensure the customers be consulted/treated at least 30 minutes after the completion of registration process.
- Aim: 85%
- Achievement until July 2018: 88.0%
- To ensure the dental treatment is complete within 40 minutes.
- Aim: 90%
- Achievement until July 2018: 96.1%
- To ensure the customers receive their medications not exceeding 20 minutes after the order is issued in the e-Klinik system.
- Aim: 95%
- Achievement until July 2018: 99.6%
- To ensure all laboratory tests performed at PKU can be prepared and reported on the same day.
- Aim: 100%
- Achievement until July 2018: 100.0%
- To ensure the production of radiological imaging (x-ray film) does not exceed 20 minutes for each application.
- Aim: 95%
- Achievement until July 2018: 100.0%
- To ensure the waiting time for services at the Treatment Room is not more than 20 minutes after doctor's order.
- Aim: 95%
- Achievement until July 2018: 97.4%
- To ensure that appointment for the physioteraphy session executed within 3 working days after being instructed by Medical Officer.
- Aim: 95%
- Achievement until July 2018: 91.5%
- To ensure that the time taken for ambulance to reach cases within the campus location does not exceed 15 minutes after receiving the call.
- Aim: 100%
- Achievement until July 2018: 100%
- To ensure the payment received at the Billing Counter is in line with the receipt issued to the customer.
- Aim: 100%
- Achievement until July 2018: 100%
Updated:: 07/09/2018 [izzatussofia]
MEDIA SHARING