OUR SPECIFIC QUALITY OBJECTIVES

• To ensure the waiting time till registration does not exceed 15 minutes after waiting number is taken.
  • Aim: 95%
  • Achievement until July 2018: 94.4%

• To ensure the customers be consulted/treated at least 30 minutes after the completion of registration process.
  • Aim: 85%
  • Achievement until July 2018: 88.0%

• To ensure the dental treatment is complete within 40 minutes.
  • Aim: 90%
  • Achievement until July 2018: 96.1%

• To ensure the customers receive their medications not exceeding 20 minutes after the order is issued in the e-Klinik system.
  • Aim: 95%
  • Achievement until July 2018: 99.6%

• To ensure all laboratory tests performed at PKU can be prepared and reported on the same day.
  • Aim: 100%
  • Achievement until July 2018: 100.0%

• To ensure the production of radiological imaging (x-ray film) does not exceed 20 minutes for each application.
  • Aim: 95%
  • Achievement until July 2018: 100.0%

• To ensure the waiting time for services at the Treatment Room is not more than 20 minutes after doctor's order.
  • Aim: 95%
  • Achievement until July 2018: 97.4%

• To ensure that appointment for the physioteraphy session executed within 3 working days after being instructed by Medical Officer.
  • Aim: 95%
  • Achievement until July 2018: 91.5%

• To ensure that the time taken for ambulance to reach cases within the campus location does not exceed 15 minutes after receiving the call.
  • Aim: 100%
  • Achievement until July 2018: 100%

• To ensure the payment received at the Billing Counter is in line with the receipt issued to the customer.
  • Aim: 100%
  • Achievement until July 2018: 100%

Updated:: 07/09/2018 [izzatussofia]