Clients Charter & Quality Objective | UNIVERSITY HEALTH CENTRE
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Clients Charter & Quality Objective

 

 

OUR CLIENTS CHARTERS/SPECIFIC QUALITY OBJECTIVES

 

  • To ensure the waiting time till registration does not exceed 15 minutes after waiting number is taken.
    • Aim: 95%
    • Achievement until Feb 2019: 84.0%

 

  • To ensure the customers be consulted/treated at least 30 minutes after the completion of registration process.
    • Aim: 85%
    • Achievement until Feb 2019: 83.3%

 

  • To ensure the dental treatment is complete within 40 minutes.
    • Aim: 90%
    • Achievement until Feb 2019: 95.7%

 

  • To ensure the customers receive their medications not exceeding 20 minutes after the order is issued in the e-Klinik system.
    • Aim: 95%
    • Achievement until Feb 2019: 99.4%

 

  • To ensure all laboratory tests performed at PKU can be prepared and reported on the same day.
    • Aim: 100%
    • Achievement until Feb 2019: 100%

 

  • To ensure the production of radiological imaging (x-ray film) does not exceed 20 minutes for each application.
    • Aim: 95%
    • Achievement until Feb 2019: 92.5%

 

  • To ensure the waiting time for services at the Treatment Room is not more than 20 minutes after doctor's order.
    • Aim: 95%
    • Achievement until Feb 2019: 97.6%

 

  • To ensure that appointment for the physioteraphy session executed within 5 working days after being instructed by Medical Officer.
    • Aim: 95%
    • Achievement until Feb 2019: 98.7%

 

  • To ensure that the time taken for ambulance to reach cases within the campus location does not exceed 15 minutes after receiving the call.
    • Aim: 100%
    • Achievement until Feb 2019: 100%

 

  • To ensure the payment received at the Billing Counter is in line with the receipt issued to the customer.
    • Aim: 100%
    • Achievement until Feb 2019: 100%

 

Clients Charter Report for FEBRUARI

Updated:: 11/03/2019 [nur_wahida]

MEDIA SHARING

UNIVERSITY HEALTH CENTRE
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
0389468867/7342
0389468878
B1552974292