Clients Charter & Quality Objective | UNIVERSITY HEALTH CENTRE
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Clients Charter & Quality Objective

 

OUR CLIENTS CHARTER

• To provide courteous, sincere, honest and responsible service 

• To provide relevant information clearly and accurately

• To ensure clean, conducive, comfortable and safe environment 

• To provide prompt and efficient service 

 

 

OUR SPECIFIC QUALITY OBJECTIVES

 

  • To ensure the waiting time till registration does not exceed 15 minutes after waiting number is taken.
    • Aim: 95%
    • Average achievement until September 2017: 95.6%

 

  • To ensure the customers be consulted/treated at least 30 minutes after the completion of registration process.
    • Aim: 90%
    • Average achievement until September 2017: 87.8%

 

  • To ensure the dental treatment is complete within 40 minutes.
    • Aim: 90%
    • Average achievement until September 2017: 95.8%

 

  • To ensure the customers receive their medications not exceeding 20 minutes after the order is issued in the e-Klinik system.
    • Aim: 95%
    • Average achievement until September 2017: 99.95%

 

  • To ensure all laboratory tests performed at PKU can be prepared and reported on the same day.
    • Aim: 100%
    • Average achievement until September 2017: 99.6%

 

  • To ensure the production of radiological imaging (x-ray film) does not exceed 20 minutes for each application.
    • Aim: 95%
    • Average achievement until September 2017: 96.7%

 

  • To ensure the waiting time for services at the Treatment Room is not more than 20 minutes after doctor's order.
    • Aim: 95%
    • Average achievement until September 2017: 97.2%

 

  • To ensure that the time taken for ambulance to reach cases within the campus location does not exceed 15 minutes after receiving the call.
    • Aim: 100%
    • Average achievement until September 2017: 100%

 

  • To ensure the payment received at the Billing Counter is in line with the receipt issued to the customer.
    • Aim: 100%
    • Average achievement until September 2017: 100%

 

 

Updated:: 11/10/2017 [syahid]

MEDIA SHARING

UNIVERSITY HEALTH CENTRE
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
0389468867/7342
0389468878
C1511394223